Industry-Leading Support for HPC Clusters and Workstations
Nor-Tech is famous for industry-leading support for all of its technology including HPC clusters, workstations, desktops, and servers.
We back what we sell better than any other technology solution provider in the world. Every order no matter how big or how small ships with the following:
- An ironclad 3-year warranty.
- No Wait Time Support: we do not put clients on hold.
- U.S. Based Support: all inquiries are routed to our Minnesota headquarters.
- Flexibility: we provide both remote and onsite help.
- Expertise: our certified support staff averages 10+ years of experience.
- Familiarity: the same team members that build the technology are available for support.
- Patience: our engineers take the time to thoroughly listen before diagnosing the issue. They also explain solutions in terms that those without a deep technology background can understand.
- Detailed, Customized Documentation: our HPC cluster clients receive manuals and Quick Start Guides that are customized down to the graphics.
What Our Clients Say
Their good customer service didn’t stop after shipping. They contacted me both by email and phone every couple of months to make sure things were going well and that we were happy with the cluster. The salespeople and engineers at Nor-Tech are so knowledgeable about their products and so responsive and helpful that I actually found it a lot of fun to work with them.
Russell Fung, Ph.D., Senior Postdoctoral Fellow Physics & Astronomy, Univ. of Calif., LA
From a customer service side, I was quite happy in that they always got back to me in a timely fashion, were willing to answer questions, and didn’t try to force their views of what I needed on me. The system was easy to install. The quality of the components is high, and the set-up was clean. I’m extremely pleased with the system and with Nor-Tech.
Mike Weinert, Distinguished Prof. of Physics; Director, Laboratory for Surface Studies, UW-Milwaukee
They provide a great product and their support is wonderful!
Charles Nguyen, IT Supervisor, St. Anthony Falls Laboratory, University Of Minnesota
So, all in all, we’re very pleased with not only the cluster but also the service, both before and after the sale.
Judy Kallestad, Brain Sciences Dept, VA Medical Center, Minneapolis, MN